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Claims

Keeping our promise.

Committed to service excellence

When you buy insurance from AIG, you can have confidence that we stand ready to help you recover quickly when the unexpected happens. The claims operation that underpins every AIG policy is one of our greatest strengths, with a strong local claims team backed by our global network of expertise to support you when you face a loss.

The AIG Facultative Reinsurance Claims Advantages

Claims Specialisation

Our Claims Adjusters are specialised by line of business, meaning each client gets the right expert to manage their claim. Throughout our global network, we empower our decision makers to apply their technical expertise to the customer, claim and geographical location.

Customer Focus

We are committed to partnering with our clients and brokers, using decades of knowledge of our clients’ businesses to deliver a differentiated claims service experience. Our proactive response to claim notifications ensures that our clients know who has taken ownership of their claim from an early stage.

Insights & Emerging Risks

AIG innovation, thought leadership, and pre-loss planning meetings provide key insights and education for our clients, big or small. Our global footprint yields valuable data that helps us better understand and manage distinct risk factors across different sectors and scenarios.

Report a Claim

To report a claim, kindly contact your reinsurance broker

CONTACT US

What to expect when you lodge a claim

We take pride in delivering responsive, fair, and professional service on every claim, big or small. Our claims examiners will maintain open and regular communication with you throughout the claim's lifecycle.

Notification

The claims process starts when you contact your local AIG office or your broker.

Assignment

Your claim is timely assigned to a claims examiner whose skills and experience match your needs.

Processing

The dedicated claims handler will support you throughout the entire claim process, from lodgement to completion.

Resolution

We will work to achieve the best possible outcome for your claim.